Shipping, Payment, & Policies
While Claribelle may find this subject boring (and frankly, I agree :) it is vital information. Please read before placing an order!
By placing an order from my shop, you are agreeing to these terms ~ so please read carefully and contact me with any questions! Thank you!
Basic Information:
In striving to be a good steward of the earth, I do not include receipts/packing slips in orders. I also try to re-use shipping boxes, wrapping paper, bubble wrapping, etc. (that are in decent shape :-) PLEASE recycle if you can!!
Payment:
I accept all forms of payment through PayPal (credit, debit cards, or your bank account), money orders, and personal checks. You do not need a PayPal account to place an order. Orders paid by Echeck or personal check will hold for shipping until the check clears my bank or the PayPal account (this can take up to 14 days).
I can also accept Visa, Mastercard, and Discover (credit and debit cards) over phone. I process the payment securely through Square Register. PayPal is the preferred payment method but I am flexible! :)
Payment must be received and cleared before item(s) will be shipped.
I reserve the right to cancel a sale (although this has rarely happened). Any payments will be refunded should this occur.
Shipping:
Shipping is currently available through USPS First Class, Priority, or Express Mail. Items will be shipped within 3 business days after payment has been received and cleared. If there is a delay longer than three business days, I will notify you via email.
Insurance is available for an additional cost by USPS. Please email me before placing your order if you would like insurance added. Delivery confirmation/tracking number provided free of charge.
International shipping is also available. Please contact me with your order and I will give you a quote on shipping. I use Priority or Express Mail Flat Rate since this will save you money and is very reliable.
Local pick-up is also available. If you are in the area (Fargo, ND), drop me an email, and we'll arrange for you to pick up your order.
Refunds and Exchanges:
Due to the nature of the products I make, returns and exchanges cannot be accepted at this time. However, if you are at all unhappy with your purchase, please let me know and I will strive to work something out. I strive for 5-star ratings from all of my customers!
Items are packaged securely so as to ensure safe delivery. Please note that once the products leave my hands at the Post Office, I am no longer responsible for them. Insurance is available to purchase.
Additional Policies:
Family and friends sample all of my products and they are designed with sensitive skin in mind. If it works for sensitive skin then it should be ideal for all skin types. As with all skin care products, please do a "patch-test" on a small area of skin. If there is irritation, please discontinue use and contact me.
Each and every one of my customers is so valuable! If you are unhappy with your purchase, for whatever reason, please let me know and I will try my best to fix the situation.
Wholesale and larger quantity discounts are available (minimum order of $50). Please contact me for further information.
Olivia Robbins
Email: [email protected]
Custom Orders Are Welcomed!
In striving to be a good steward of the earth, I do not include receipts/packing slips in orders. I also try to re-use shipping boxes, wrapping paper, bubble wrapping, etc. (that are in decent shape :-) PLEASE recycle if you can!!
Payment:
I accept all forms of payment through PayPal (credit, debit cards, or your bank account), money orders, and personal checks. You do not need a PayPal account to place an order. Orders paid by Echeck or personal check will hold for shipping until the check clears my bank or the PayPal account (this can take up to 14 days).
I can also accept Visa, Mastercard, and Discover (credit and debit cards) over phone. I process the payment securely through Square Register. PayPal is the preferred payment method but I am flexible! :)
Payment must be received and cleared before item(s) will be shipped.
I reserve the right to cancel a sale (although this has rarely happened). Any payments will be refunded should this occur.
Shipping:
Shipping is currently available through USPS First Class, Priority, or Express Mail. Items will be shipped within 3 business days after payment has been received and cleared. If there is a delay longer than three business days, I will notify you via email.
Insurance is available for an additional cost by USPS. Please email me before placing your order if you would like insurance added. Delivery confirmation/tracking number provided free of charge.
International shipping is also available. Please contact me with your order and I will give you a quote on shipping. I use Priority or Express Mail Flat Rate since this will save you money and is very reliable.
Local pick-up is also available. If you are in the area (Fargo, ND), drop me an email, and we'll arrange for you to pick up your order.
Refunds and Exchanges:
Due to the nature of the products I make, returns and exchanges cannot be accepted at this time. However, if you are at all unhappy with your purchase, please let me know and I will strive to work something out. I strive for 5-star ratings from all of my customers!
Items are packaged securely so as to ensure safe delivery. Please note that once the products leave my hands at the Post Office, I am no longer responsible for them. Insurance is available to purchase.
Additional Policies:
Family and friends sample all of my products and they are designed with sensitive skin in mind. If it works for sensitive skin then it should be ideal for all skin types. As with all skin care products, please do a "patch-test" on a small area of skin. If there is irritation, please discontinue use and contact me.
Each and every one of my customers is so valuable! If you are unhappy with your purchase, for whatever reason, please let me know and I will try my best to fix the situation.
Wholesale and larger quantity discounts are available (minimum order of $50). Please contact me for further information.
Olivia Robbins
Email: [email protected]
Custom Orders Are Welcomed!